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Complaints
Undercover Insurance Brokers is committed to ensuring that your interests are our priority. However, should you have a complaint, please address it to us in writing to wayne@undercover.co.za and we will atteCall Recordingsnd to it immediately. Where required, we will make our facilities available to you to assist with the submitting of the complaint.
- We will confirm receipt of the complaint
- You will be kept advised of the progress of the complaint
- You will be advised in writing of the resolution of the complaint
Tel:011 451 1414
Fax:0866 100 108
Post:P.O. Box 890610, Lyndhurst, 2106
E-mail:wayne@undercover.co.za or lizelle@undercover.co.za
In the event that a complaint can not be resolved within 6 weeks or the resolution was not to your satisfaction, you have the right to then approach the Financial Services (FAIS) Ombud. Contact details;
The Ombud for Financial Services
Tel:012 762 5000 / 012 470 9080 Fax:012 348 3447 / 012 470 9097
Post:Box 74571, Lynwoodridge, 0040
E-mail:info@faisombud.co.za Website:012 348 3447 / 012 470 9097
