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Undercover Insurance Brokers is committed to ensuring that your interests are our priority. However, should you have a complaint, please address it to us in writing to  and we will atteCall Recordingsnd to it immediately. Where required, we will make our facilities available to you to assist with the submitting of the complaint.

  • We will confirm receipt of the complaint
  • You will be kept advised of the progress of the complaint
  • You will be advised in writing of the resolution of the complaint

Tel:011 451 1414

Fax:0866 100 108

Post:P.O. Box 890610, Lyndhurst, 2106 or

In the event that a complaint can not be resolved within 6 weeks or the resolution was not to your satisfaction, you have the right to then approach the Financial Services (FAIS) Ombud. Contact details;

The Ombud for Financial Services

Tel:012 762 5000 / 012 470 9080 Fax:012 348 3447 / 012 470 9097

Post:Box 74571, Lynwoodridge, 0040  Website:012 348 3447 / 012 470 9097


011 450 1414


28 Lucas Lane, Bedfordview

Office Hours:
Monday to Friday 08h00 to 16H30

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